Refund Policy
When a campaign is refundable, when it is not, and how the participation guarantee is honoured.
Before campaign work starts
A full refund
If no campaign work has begun, you receive a full refund. That includes the period after you have paid but before testers have been matched or invited.
Ask at support@getclosedtesting.com and say which campaign you mean.
Once work has begun
Assessed against the work completed
Once a campaign is under way, a refund is considered against the work already completed at that point: testers matched, invitations issued, and the portion of the testing window already run.
We will tell you what that figure is before you decide, rather than quoting a policy at you.
The participation guarantee
Where an application is rejected because of tester engagement, the guarantee is a free retest or a full refund, as stated in the plan inclusions.
How to request one
The process
- Write to us with the campaign you are asking about and the reason, if there is one.
- We confirm which of the cases above applies and, where relevant, what the completed work amounts to.
- Refunds are returned to the original payment method.
Nothing here removes any right you have under the consumer law that applies where you live.
Ask Before You Buy
If anything about refunds is unclear for your situation, ask first. We would rather answer a question now than argue about it later.